Our Promise
We stand behind every product. If something doesn't work as expected, we'll make it right — fast.
Replacements First
Because our products are digital subscriptions, our standard policy is to issue a replacement or fix any issue first. Most issues can be resolved within hours.
When You're Eligible for a Refund
- The product was never delivered after a reasonable wait time and no replacement could be issued.
- A technical issue prevents fulfillment of your order entirely.
- You purchased an incorrect plan and contact us before delivery has started.
When Refunds Are Not Available
- The product has been delivered and used.
- The plan duration has expired.
- You changed account credentials, breaking the activation, against our delivery instructions.
- You violated our Terms of Service.
How to Request
Open a ticket in our Discord, message us on Telegram, or email support@dubai.market with your order details. Refunds are processed back to the original payment method when applicable.
Processing Time
Approved refunds are typically processed within 1–5 business days.